Privacy Policy
Last updated: May 2026
Maison Zozo ("we," "our," or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit maisonzozo.com or make a purchase.
By using our website, you agree to the practices described below.
What We Collect
We collect information that you provide directly to us, including:
Name, email address, and shipping address when you place an order
Payment information when you make a purchase or donation (processed securely through Stripe and PayPal — your card details are handled directly by these payment processors and are never stored on our servers)
Email address when you sign up for our newsletter
Name, email, and message when you submit a form on our site
Information you share when contacting us at info@maisonzozo.com/customercare@maisonzozo.com/collabwith@maisonzozo.com
We also automatically collect certain information when you visit our site, including your IP address, browser type, device information, pages visited, and referring URL. This data is collected through cookies and similar technologies.
How We Use Your Information
We use the information we collect to:
Process and fulfill your orders and donations, including shipping and returns
Send you order confirmations, donation receipts, and shipping updates
Respond to your inquiries and provide customer support
Send you marketing emails and newsletters (only if you signed up — you can unsubscribe at any time)
Improve our website, products, and customer experience
Comply with legal obligations, including tax and accounting requirements
Lawful Basis for Processing (UK GDPR)
For UK visitors, we process your personal data under the following lawful bases:
Contract: when we need your information to fulfill an order you have placed with us
Consent: when you sign up for our newsletter, submit a form, or accept cookies
Legitimate interest: when we use data to improve our website and customer experience
Legal obligation: when we are required to retain information for tax, accounting, or regulatory purposes
You may withdraw your consent at any time by contacting us or using the unsubscribe link in our emails.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use them to:
Remember your region preference (Canada or United Kingdom)
Keep items in your shopping cart
Understand how visitors use our site so we can improve it
You can decline cookies through the banner that appears on your first visit, or adjust your browser settings at any time. Some features of our site may not function properly if cookies are disabled.
Sharing Your Information
We do not sell, trade, or rent your personal information. We only share your data with trusted third parties who help us operate our business:
Stripe and PayPal for payment processing
Squarespace for website hosting
Our shipping partners for order fulfillment
Email marketing platforms for newsletters (only if you opted in)
These partners are contractually obligated to protect your information and use it only for the purposes we specify.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to complete transactions, comply with legal obligations, and resolve disputes. If you request deletion of your data, we will remove it within 30 days unless we are legally required to retain it.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
For UK residents (under UK GDPR):
The right to access your personal data
The right to correct inaccurate data
The right to request deletion of your data (right to erasure)
The right to restrict or object to processing
The right to data portability
The right to withdraw consent at any time
The right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
For Canadian residents (under PIPEDA):
The right to know what personal information we hold about you
The right to request access to your personal information
The right to request correction of inaccurate information
The right to withdraw consent for the collection or use of your information
The right to challenge our compliance by contacting the Office of the Privacy Commissioner of Canada at priv.gc.ca
To exercise any of these rights, contact us at customercare@maisonzozo.com. We will respond within 30 days.
Accountability
Maison Zozo is responsible for the personal information in our possession. For any privacy-related inquiries or concerns, our contact person is:
Yanxin Shi, Founder Email: customercare@maisonzozo.com
Marketing Communications
If you signed up for our newsletter or joined our membership, you may receive emails about new collections, exclusive offers, and updates. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any email, or by contacting us directly.
Children
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. All transactions are processed through secure, encrypted connections (SSL). However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
International Transfers
As our products ship from China and we operate from Canada, your personal information may be transferred to and processed in countries outside your own. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
General inquiries: info@maisonzozo.com Customer care: customercare@maisonzozo.com Collaborations: collabwith@maisonzozo.com Orders: orders@maisonzozo.com(automation email address)
Maison Zozo Toronto, Canada